Refund Policy

We want you to feel good about buying from Haven Stay Managing. Here's how refunds work.

Within 24 hours of purchase, before any work begins

Full refund, no questions asked.

If you buy something and change your mind before we start, just email us. We'll refund the full amount within 3 to 5 business days.

Reach us at: andrew@havenstaymanaging.com

After you submit the intake form, before we deliver

75% refund.

Once the intake form is in, we've begun the work. If you decide to cancel between then and when we deliver, we'll refund 75% of what you paid. The 25% we retain covers the time already invested.

After we deliver

Refunds are considered case-by-case if the deliverable materially failed to meet what was described in the Services page.

Once the audit, refresh, or partnership work is delivered, we consider the service completed. If you feel we didn't deliver what was described on the Services page, tell us. We'll look at it in good faith and make it right, either by revising the work, refunding a portion, or refunding in full depending on the situation.

We're not going to argue with you about it. If we messed up, we messed up.

For the Partnership tier specifically

The $999 onboarding fee follows the refund rules above.

Monthly $499 charges can be canceled anytime with 30 days notice. There are no refunds on months already paid, but you won't be charged after the notice period.

How to request a refund

Email us at andrew@havenstaymanaging.com with your name, the date of purchase, which service you bought, and a one-line note on why you'd like a refund (optional but helpful).

We'll get back to you.